Shipping — UK
- Orders are typically dispatched within [1-2] business days.
- Standard delivery takes [X-X] business days once dispatched.
- Free shipping is available on orders over £[amount]; otherwise a flat shipping fee of £[amount] applies.
International Shipping
- We currently ship to [list countries, or “select international destinations”].
- International delivery times and costs are calculated at checkout and vary by destination.
- Customers are responsible for any customs duties or import taxes charged by their country.
Tracking
Once your order is dispatched, you’ll receive a tracking number by email so you can follow its progress.
Returns & Exchanges
- You may return unused items in their original condition and packaging within [14/30] days of delivery.
- To start a return, contact us at info@noorulharam.co.uk with your order number.
- Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
- Refunds are processed within [5-10] business days of us receiving the returned item.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within 2 days of delivery and we’ll arrange a replacement or full refund, including return shipping costs.
Non-Returnable Items
For hygiene reasons, items such as [undercaps / worn or unwrapped hijabs, if applicable] cannot be returned unless faulty.